Get your questions answered

For legal reasons, it is not permitted to have several customer accounts at sendvalu. Therefore, sendvalu customer support will deactivate or delete multiple customer accounts.

As a regulated financial institution, we are required by law to verify our customers. The type of information gathered may differ depending on the transaction amount, the sender and receiver country.

Any additional requirement, if any, will only be communicated through our official business email address support@sendvalu.com or review@sendvalu.com so it is important to regularly check your inbox until the transaction has been completed.

Account verification is a one-time process until the sender is fully verified and authorized. However, additional documents may be asked as advised by our distributing partner in the receiving country. Kindly regularly check your inbox until the transaction has been completed.

Please send your deactivation request via email or contact form to sendvalu so that we can close your account within the next 24 hours.

The payment methods available vary by receiver country. Your recipient can collect the money sent in cash or receive it in a bank account. In some countries, it is possible to receive money on a mobile wallet. In the Dominican Republic and Cuba, home delivery is also available.

You can find out which payment method is available to your recipient on the details page of your recipient's country.

You can transfer money from almost any country in the world, with the exception of countries designated as high-risk by the FATF.

Some sendvalu partners also do not accept money transfers from certain countries. For more information, please send your questions via the contact form

Transactions are charged in EUR. If your card does not support this currency by default, your card issuer bank will automatically convert the amount into EUR. Conversion rates may vary depending on your bank at the time of the creation of the transfer request. Your beneficiary will be able to withdraw the money in local currency.

As a financially regulated company we are required by law to verify our customers. Part of this process can involve address verification.

Unfortunately, we can´t refund the money to any other account but the one where the money come from.

If sendvalu has requested further verifications from you, you can upload them in your personal customer area. After checking the basic characteristics, the documents are stored in a separate database in compliance with the highest security standards. Of course, neither all employees have access to this database, nor are data passed on to third parties.

The latest vouchers are always shared daily via our sendvalu Facebook and Instagram fan pages. You will also always be informed about new discounts via our Newsletter.

For legal reasons, it is not permitted to delete the details of completed transactions. Therefore, you cannot remove your transfer history from your customer account.

An account may be deactivated only upon the request of the account owner or because of compliance reason. In the case of duplicate accounts, the one with the most recent or active transactions is retained, and the other deactivated for security reasons.

As a financially regulated company, we have a legal obligation to monitor our customers. Part of this process may include address verification.

For verification, we accept the following documents showing your current address and telephone number - not older than three months:
- Electricity bill
- water bill
- telephone bill

Any additional requirements, if any, will only be communicated via our official business email address support@sendvalu.com, so it is important to check your inbox periodically until the transaction is completed.

For multiple transactions and according to the international laws for anti-laundry we can request: Proof of address, Source of funds, Due diligency form, valid identification document or domestic document if you are located in another country and the last bank statement.

You can upload the requested documents to your customer account in one simple step. Please log in with your e-mail address and password and go to your customer account.
In your dashboard you will immediately see which documents sendvalu needs from you and can start the upload.

Please do not share your documents using Facebook Messenger or Skype or any other channels, as we will never ask you to do so, for your security and ours.

The verification process will last no longer than 48 hours

Using our fee calculator on the website, you will be able to calculate the fees once you type in the amount to be transferred to a specific country, as well as the actual amount to be received by your beneficiary in the local currency.

Transferring money to a saved recipient is really easy because you don't have to re-enter the recipient information.
Please log in with your email address and password to access your account.

With the comfortable search and filter settings you can select the desired transaction for your recipient. With a click on "Send again" you start the transaction again.

Please visit sendvalu.com and click on "Log in". Beneath the login form you will find the option "Forgot password? Get a new one here..." please follow the steps to create a new password.

If for some reasons you are asked to resend or update your ID or passport, follow the steps done previously in the initial verification. Again, we accept the documents only through your Account Profile on our website or through official email.

Using your registered email address, please send your request to our support team.

As a regulated financial institution, we are required by law to verify our customers. The type of information gathered may differ depending on the transaction amount, the sender and receiver country.

The identification document or a passport are the base legal documents that may be required on a first stage. Any additional requirement, if any, will only be communicated through our official business email address support@sendvalu.com or review@sendvalu.com so it is important to regularly check your inbox until the transaction has been completed.

You can make most of the changes yourself in your customer account under "Edit Profil".

Alternatively, you can send us an email using our contact form. Our customer service team will review your request and make the changes for you.

As a regulated financial institution, we are required by law to verify our customers. The type of information gathered may differ depending on the transaction amount, the sender and receiver country.

To request for change of registered email address, please log in to your account and go to Support. Our team will validate your request by phone, and it will be completed in a few minutes.

Once your request has been granted, you need to log in to your email account and find the email address change confirmation in your inbox or spam folder (this is similar with initial registration message).

The verification process will last not longer than 24 hours. If your transfer has been placed on hold, it usually means we need more information or documents from you to deliver money to your recipient.

Please check your email inbox or other folders for an activation link. Follow the instructions and you should be able to login. If in case you still are not able to do so, feel free to contact our Support Team.

Do you like our service? Then recommend us to your friends and family. You will receive a €20 discount voucher for each friend who signs up with sendvalu and performs his or her first transaction with us. You can find out how it works here: https://www.sendvalu.com/en/promotions/referafriend

Limit per transfer $3.000 USD.
Limit per month $5.000 USD
Quarterly limit $10.000USD
Annual limit $30.000USD.

You can use your debit or credit cards VISA, VISA ELECTRON, MASTERCARD, MAESTRO (Maestro Prepaid Card) and JCB to send money worldwide.

Sendvalu does not have a limit for the amount sent, yet if a maximum amount set by one of our partners is exceeded, further information or documents may be requested. In this way, the payment can either be released or, in some cases, rejected. The money will then be refunded to your credit card.

If your transaction is in the verification stage, you can cancel your transaction in your dashboard.

If the amount has not yet been received by your recipient, the sendvalu customer support will be able to cancel your transaction. Please send us an e-mail via our contact form.

When the amount sent to you is ready to be pick-up, you will receive an email with the details of your pick-up location. We will also inform you about the documents you will need to collect the money.

The recipient does not have to pay a fee to sendvalu when collecting the money. An exception may be some countries where the partners charge a very low transaction fee in local currency. For detailed information, please contact our partner in your country.

sendvalu only charges a minimum fee for your money transfer, which varies depending on the amount sent and the destination country. Simply use our fee calculator on the website, which will calculate the fees and show you the daily exchange rate. This way you can see the exact amount your recipient will receive in the respective national currency.

You can transfer money from almost any country in the world, except for countries designated as high-risk by the FATF.

It is a code assigned to all banks or financial branches in the world. The bank code can usually be found on your bank card or in the online banking account. Please match this number with your beneficiary so that your bank transfer can be processed successfully.

If your recipient wishes to collect the money in cash, he or she will need an ID or passport to identify himself or herself at the time of collection. Please note that your information about the recipient, such as name and date of birth, must match the information on his or her ID document.

In addition, your recipient needs the transfer code, which he has received by e-mail from sendvalu.

If you as the recipient wish to collect the money in cash, you will need an ID or passport to identify yourself at the time of collection. Please note that the information provided by the sender must match the information on your ID document. Changes can only be made by your sender.

Delivery time varies per destination country and payout option. You will find the estimated delivery time on our website by choosing the recipient’s country.

For more detailed information about your transactions, click on  Transactions.

Your transaction is going through manual verification. This status is temporary and will proceed to 'Processing' soon. Please check your mail account for emails from us and send the requested information or documents if necessary. If the status remains after this action, please contact our support team.

Mobile money stores funds in a secure electronic account linked to a mobile phone number. In some cases, the wallet number will be the same as the phone number. Before sending funds to a mobile money wallet, please check with your beneficiary to determine the correct number.

Your statement from the card issuer bank will show Swiss Money Transfer www.sendvalu.com.

You as the sender, but also your recipient, will receive an e-mail when the money is ready for pick-up.

At the moment, it is not possible to send bitcoins or other cryptocurrencies. Transferring money to cryptocurrency companies is also not possible, as sendvalu's service is only for private individuals and for private use. Any kind of business transactions are therefore not possible.

Transactions can only be made via the website.

You can use EUR, GBP, CAD, USD, CHF and PLN.

For data protection reasons we cannot provide information to the beneficiaries or third parties, only to the sender. Kindly have the sender contact us. The security of each transaction and other sensitive information is very important to us.

When the money is ready for pick-up, your recipient will receive an e-mail from sendvalu with the following information:
- Transfer code
- Required documents
- Payment partner and pick-up location

IFSC (Indian Financial System Code) is an eleven-digit code for recording and processing electronic payments in India. It can be used to uniquely identify any bank branch that is part of the two payment systems in India.

To check the status of your transactions, please log in to your customer account.
In your Dashboard, you will find 'Latest Transactions' which include the following:

• Date
• Recipient
• Paid (transaction amount you have indicated in the form)
• Received (amount to be received by the recipient)
• ID/Status
Click on "View Tracking" for detailed view of your transaction. Click "View All Transactions" to return to the Dashboard.

Sending money with sendvalu only takes a few minutes:
1. Register at sendvalu.com and click on "Sign up".
2. Enter your data.
3. Click on the activation link in the registration email.
4. Start your transaction now directly or use the login on the website later.
5. Pay by credit card.
6. We will keep you up to date on your transaction process in real time. You and the recipient will receive a message as soon as the money is ready for collection.

sendvalu is operated by AWS Malta Ltd., a financial corporation in Malta licensed by the Malta Financial Services Authority (MFSA). We work with the latest security standards, i.e., Secure Socket Layer/SSL 256 bit encryption. sendvalu guarantees the secure online money transfer.
- Authorization by Malta Financial Services Authority (MFSA)
- Compliance with the EU Payment Services Directive and all banking regulations
- Adherence to the PCI standards for payment transactions by credit card
- Verification by Deloitte

If you do not find the country in our list, we regret that no transactions via sendvalu to this country are possible at the moment. However, this list is constantly being expanded so that your desired country may soon be included.

You can transfer money from almost any country in the world, with the exception of countries designated as high-risk by the FATF.

Some sendvalu partners also do not accept money transfers from certain countries.

The maximum limit varies according to the destination country. You will find this information on the detail page of your destination country and in our calculator.

Your beneficiary doesn’t need to pay any fee, except for a few countries that by law allows to collect a very minimal transaction fee in local currency.

Depending on the country, there are several providers for the transfer of mobile money. You can find out which provider is available to your recipient on the details page of the recipient country. Your beneficiary must have a Mobile Wallet with the relevant partner. To open a mobile account, your recipient can contact one of these providers.

The transfers to mobile wallets are usually delivered in a few hours after you made the transaction. In individual cases the transfer can take up to 48 hours.

The payment methods available vary by recipient country. You can pick up the money you sent in cash or receive it in your bank account in most countries. In some countries, money can be received on a mobile wallet.

You can find out which payment method is available to you on the details page for your country.

As Mobile Money is a similar concept to a bank account, funds held in a Mobile Money account are protected by local financial regulations. A record of every transaction and account balance is stored, so even if the phone or SIM card is lost or stolen, the user's money is kept safe.

Additionally, every transaction requires identification in the form of a secret PIN. Mobile Money providers and partners are also required to check the identity of their users – making it much harder for fraudsters and criminals to use these services illegally.

Sendvalu's service is only for private individuals and for private use. Therefore, business-to-business transactions are not possible.

You can use your debit or credit cards VISA, VISA ELECTRON, MASTERCARD, MAESTRO (Maestro Prepaid Card) and JCB to send money worldwide.

After having received your request, we will proceed to cancel your transaction within 24 hours. If your transaction has already been processed by our local partner, we will forward the cancellation request to our partner. This process can take from 24 to 48 business hours.
The transfer amount will be credited to your card. Please note that you won't see the transfer on your account immediately, but in the balance on your next card statement.

All information about your receiver must correspond exactly with the details on his identity card or the bank documents.

Please take note that if you will be requesting name spelling correction, not all distributors accept such requests. Some would only allow spelling correction of first name.

Before submitting the transaction form, please make sure that all information is correct to avoid delays or cancellation.

For new customers, the first transaction to is fee-free. After you have created your account, the fees for the first transaction will be automatically deducted at the end of the transaction process.

Your recipient can get the money paid out via different methods.

After clicking on "Transactions" in your customer account you will find an overview of your money transfers. Click on "Download all transactions" to download a PDF file.

Usually, on business days the money is available for pickup by your recipient withinhours.¹ Due to the legally required verification process, the money transfer may take a little longer for new customers in individual cases.

To request for change of payout location, please log in to your account and go to Support. Our team will verify the information and change it upon approval.

Please note that any changes may result in delay or cancellation by our distributor.

We are unable to change the payout method for the money transfer once you have submitted the transaction form. Please make sure to review the information before you submit it to avoid cancellation.

To request the change of your transaction data, please use our contact form. Our customer service will work on your request and make the necessary changes upon approval.

Modifications may cause delays in the payment or cancelation from our distributor.

For new customers, the first transaction to is fee-free. After you have created your account, the fees for the first transaction will be automatically deducted at the end of the transaction process.

Sendvalu's service is only for private individuals and for private use. Therefore, business-to-business transactions are not possible.

You can send money to from almost every country. For example, you can send money to from

and many other countries.

All emails should come from our official email address support@sendvalu.com or review@sendvalu.com. We do not use any other email addresses to contact our customers or to send you information of any kind.

The maximum limit varies depending on the destination country. The limits for your destination country will be displayed in our fee calculator and in the transaction process as soon as you exceed these limit.

For new customers, the first transaction to is fee-free. After you have created your account, the fees for the first transaction will be automatically deducted at the end of the transaction process.

For new customers, the first transaction to is fee-free. After you have created your account, the fees for the first transaction will be automatically deducted at the end of the transaction process.