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Can I have several customer accounts at sendvalu?

Can I have several customer accounts at sendvalu?

For legal reasons, it is not permitted to have several customer accounts at sendvalu. Therefore, sendvalu customer support will deactivate or delete multiple customer accounts.

Which payment methods can I use?

Which payment methods can I use?

You can use your debit or credit cards VISA, VISA ELECTRON, MASTERCARD, MAESTRO (Maestro Prepaid Card) and JCB to send money worldwide. You can use also electronic methods like Klarna, Ideal and Sofort. For further information please klick here.

Why and when do you have to verify my identity?

Why and when do you have to verify my identity?

As a regulated financial institution, we are required by law to verify our customers. The type of information gathered may differ depending on the transaction amount, the sender and receiver country.

Any additional requirement, if any, will only be communicated through our official business email address support@sendvalu.com or review@sendvalu.com so it is important to regularly check your inbox until the transaction has been completed.

What is the limit that I can send via sendvalu?

What is the limit that I can send via sendvalu?

Sendvalu does not have a limit for the amount sent, yet if a maximum amount set by one of our partners is exceeded, further information or documents may be requested. In this way, the payment can either be released or, in some cases, rejected. The money will then be refunded to your credit card.

How do I cancel a transfer?

How do I cancel a transfer?

If your transaction is in the verification stage, you can cancel your transaction in your dashboard.

If the amount has not yet been received by your recipient, the sendvalu customer support will be able to cancel your transaction. Please send us an e-mail via our contact form.

Where can I withdraw the transferred amount?

Where can I withdraw the transferred amount?

When the amount sent to you is ready to be pick-up, you will receive an email with the details of your pick-up location. We will also inform you about the documents you will need to collect the money.

How do I close or cancel my account with sendvalu?

How do I close or cancel my account with sendvalu?

Please send your deactivation request via the contact form to sendvalu so that we can close your account within the next 24 hours.

How does my beneficiary receive the money?

How does my beneficiary receive the money?

The payment methods available vary by receiver country. Your recipient can collect the money sent in cash or receive it in a bank account. In some countries, it is possible to receive money on a mobile wallet. In the Dominican Republic and Cuba, home delivery is also available.

You can find out which payment method is available to your recipient on the details page of your recipient's country.

As the recipient, do I have to pay a fee at the collection location?

As the recipient, do I have to pay a fee at the collection location?

The recipient does not have to pay a fee to sendvalu when collecting the money. An exception may be some countries where the partners charge a very low transaction fee in local currency. For detailed information, please contact our partner in your country.

How much is the fee of a transaction?

How much is the fee of a transaction?

sendvalu only charges a minimum fee for your money transfer, which varies depending on the amount sent and the destination country. Simply use our fee calculator on the website, which will calculate the fees and show you the daily exchange rate. This way you can see the exact amount your recipient will receive in the respective national currency.

Can I receive money from anywhere in the world?

Can I receive money from anywhere in the world?

You can transfer money from almost any country in the world, except for countries designated as high-risk by the FATF.

Can I transfer to a business account?

Can I transfer to a business account?

Sendvalu's service is only for private individuals and for private use. Therefore, business-to-business transactions are not possible.

From which countries can I transfer money with sendvalu?

From which countries can I transfer money with sendvalu?

You can transfer money from almost any country in the world, with the exception of countries designated as high-risk by the FATF.

Some sendvalu partners also do not accept money transfers from certain countries. For more information, please send your questions via the contact form

What is a bank code and where can I find it?

What is a bank code and where can I find it?

It is a code assigned to all banks or financial branches in the world. The bank code can usually be found on your bank card or in the online banking account. Please match this number with your beneficiary so that your bank transfer can be processed successfully.

Which documents must my recipient present for identification in order to receive the money?

Which documents must my recipient present for identification in order to receive the money?

If your recipient wishes to collect the money in cash, he or she will need an ID or passport to identify himself or herself at the time of collection. Please note that your information about the recipient, such as name and date of birth, must match the information on his or her ID document.

In addition, your recipient needs the transfer code, which he has received by e-mail from sendvalu.

In what currency will my transaction be charged?

In what currency will my transaction be charged?

Transactions are charged in EUR. If your card does not support this currency by default, your card issuer bank will automatically convert the amount into EUR. Conversion rates may vary depending on your bank at the time of the creation of the transfer request. Your beneficiary will be able to withdraw the money in local currency.

What ID will be required to receive the transferred amount?

What ID will be required to receive the transferred amount?

If you as the recipient wish to collect the money in cash, you will need an ID or passport to identify yourself at the time of collection. Please note that the information provided by the sender must match the information on your ID document. Changes can only be made by your sender.

How long does it take to transfer money?

How long does it take to transfer money?

Delivery time varies per destination country and payout option. You will find the estimated delivery time on our website by choosing the recipient’s country.

For more detailed information about your transactions, click on  Transactions.

Why is my transaction still on "Verification” status?

Why is my transaction still on "Verification” status?

Your transaction is going through manual verification. This status is temporary and will proceed to 'Processing' soon. Please check your mail account for emails from us and send the requested information or documents if necessary. If the status remains after this action, please contact our support team.

Why does sendvalu have to check my address?

Why does sendvalu have to check my address?

As a financially regulated company we are required by law to verify our customers. Part of this process can involve address verification.

What happens to my personal documents that I have uploaded?

What happens to my personal documents that I have uploaded?

If sendvalu has requested further verifications from you, you can upload them in your personal customer area. After checking the basic characteristics, the documents are stored in a separate database in compliance with the highest security standards. Of course, neither all employees have access to this database, nor are data passed on to third parties.

Sensitive data such as credit card numbers or CVV codes are neither stored nor requested by sendvalu employees.

 

How can I delete my transfer history?

How can I delete my transfer history?

For legal reasons, it is not permitted to delete the details of completed transactions. Therefore, you cannot remove your transfer history from your customer account.

How does mobile money work?

How does mobile money work?

Mobile money stores funds in a secure electronic account linked to a mobile phone number. In some cases, the wallet number will be the same as the phone number. Before sending funds to a mobile money wallet, please check with your beneficiary to determine the correct number.

How are the transactions shown on my card statement?

How are the transactions shown on my card statement?

Your statement from the card issuer bank will show Swiss Money Transfer www.sendvalu.com.

Why do you need my recipient's e-mail address?

Why do you need my recipient's e-mail address?

You as the sender, but also your recipient, will receive an e-mail when the money is ready for pick-up.

Can I send bitcoins and other cryptocurrencies with sendvalu?

Can I send bitcoins and other cryptocurrencies with sendvalu?

At the moment, it is not possible to send bitcoins or other cryptocurrencies. Transferring money to cryptocurrency companies is also not possible, as sendvalu's service is only for private individuals and for private use. Any kind of business transactions are therefore not possible.

Can I make a transfer via phone call or email request?

Can I make a transfer via phone call or email request?

Transactions can only be made via the website.

In which currencies can I do the transactions?

In which currencies can I do the transactions?

You can use EUR, GBP, CAD, USD, CHF and PLN.

Which documents do you need for address identification?

Which documents do you need for address identification?

As a financially regulated company, we have a legal obligation to monitor our customers. Part of this process may include address verification.

For verification, we accept the following documents showing your current address and telephone number - not older than three months:
- Electricity bill
- water bill
- telephone bill

Any additional requirements, if any, will only be communicated via our official business email address support@sendvalu.com, so it is important to check your inbox periodically until the transaction is completed.

What is the status of the transaction?

What is the status of the transaction?

For data protection reasons we cannot provide information to the beneficiaries or third parties, only to the sender. Kindly have the sender contact us. The security of each transaction and other sensitive information is very important to us.

Where can my receiver withdraw the money?

Where can my receiver withdraw the money?

When the money is ready for pick-up, your recipient will receive an e-mail from sendvalu with the following information:
- Transfer code
- Required documents
- Payment partner and pick-up location

What is a IFSC code?

What is a IFSC code?

IFSC (Indian Financial System Code) is an eleven-digit code for recording and processing electronic payments in India. It can be used to uniquely identify any bank branch that is part of the two payment systems in India.

What is the status of my transaction?

What is the status of my transaction?

To check the status of your transactions, please log in to your customer account.
In your Dashboard, you will find 'Latest Transactions' which include the following:

• Date
• Recipient
• Paid (transaction amount you have indicated in the form)
• Received (amount to be received by the recipient)
• ID/Status
Click on "View Tracking" for detailed view of your transaction. Click "View All Transactions" to return to the Dashboard.

How do I send money with sendvalu?

How do I send money with sendvalu?

Sending money with sendvalu only takes a few minutes:
1. Register at sendvalu.com and click on "Sign up".
2. Enter your data.
3. Click on the activation link in the registration email.
4. Start your transaction now directly or use the login on the website later.
5. Pay by credit card.
6. We will keep you up to date on your transaction process in real time. You and the recipient will receive a message as soon as the money is ready for collection.

How do I send the required documents?

How do I send the required documents?

You can upload the requested documents to your customer account in one simple step. Please log in with your e-mail address and password and go to your customer account.
In your dashboard you will immediately see which documents sendvalu needs from you and can start the upload.

Please do not share your documents using Facebook Messenger or Skype or any other channels, as we will never ask you to do so, for your security and ours.

How safe is sendvalu?

How safe is sendvalu?

sendvalu is operated by AWS Malta Ltd., a financial corporation in Malta licensed by the Malta Financial Services Authority (MFSA). We work with the latest security standards, i.e., Secure Socket Layer/SSL 256 bit encryption. sendvalu guarantees the secure online money transfer.
- Authorization by Malta Financial Services Authority (MFSA)
- Compliance with the EU Payment Services Directive and all banking regulations
- Adherence to the PCI standards for payment transactions by credit card
- Verification by Deloitte

How do I calculate the fees?

How do I calculate the fees?

Using our fee calculator on the website, you will be able to calculate the fees once you type in the amount to be transferred to a specific country, as well as the actual amount to be received by your beneficiary in the local currency.

I would like to transfer money to a country that is currently deactivated. What can I do?

I would like to transfer money to a country that is currently deactivated. What can I do?

If you do not find the country in our list, we regret that no transactions via sendvalu to this country are possible at the moment. However, this list is constantly being expanded so that your desired country may soon be included.

To which countries can I transfer money with sendvalu?

To which countries can I transfer money with sendvalu?

You can transfer money from almost any country in the world, with the exception of countries designated as high-risk by the FATF.

Some sendvalu partners also do not accept money transfers from certain countries.

What documents do you require for account verification?

What documents do you require for account verification?

As a regulated financial institution, we are required by law to verify our customers. The type of information gathered may differ depending on the transaction amount, the sender and receiver country.

The identification document or a passport are the base legal documents that may be required on a first stage. Any additional requirement, if any, will only be communicated through our official business email address support@sendvalu.com or review@sendvalu.com so it is important to regularly check your inbox until the transaction has been completed.

How much money can I send?

How much money can I send?

The maximum limit varies according to the destination country. You will find this information on the detail page of your destination country and in our calculator.

Should the beneficiary pay any fee at the pickup location?

Should the beneficiary pay any fee at the pickup location?

Your beneficiary doesn’t need to pay any fee, except for a few countries that by law allows to collect a very minimal transaction fee in local currency.

Which provider's mobile wallets can I send money to?

Which provider's mobile wallets can I send money to?

Depending on the country, there are several providers for the transfer of mobile money. You can find out which provider is available to your recipient on the details page of the recipient country. Your beneficiary must have a Mobile Wallet with the relevant partner. To open a mobile account, your recipient can contact one of these providers.

How long it takes to credit the money to a mobile wallet?

How long it takes to credit the money to a mobile wallet?

The transfers to mobile wallets are usually delivered in a few hours after you made the transaction. In individual cases the transfer can take up to 48 hours.

How can I receive the transferred amount?

How can I receive the transferred amount?

The payment methods available vary by recipient country. You can pick up the money you sent in cash or receive it in your bank account in most countries. In some countries, money can be received on a mobile wallet.

You can find out which payment method is available to you on the details page for your country.

How secure are transfers to a mobile wallet?

How secure are transfers to a mobile wallet?

As Mobile Money is a similar concept to a bank account, funds held in a Mobile Money account are protected by local financial regulations. A record of every transaction and account balance is stored, so even if the phone or SIM card is lost or stolen, the user's money is kept safe.

Additionally, every transaction requires identification in the form of a secret PIN. Mobile Money providers and partners are also required to check the identity of their users – making it much harder for fraudsters and criminals to use these services illegally.

Can I transfer using a business account?

Can I transfer using a business account?

Sendvalu's service is only for private individuals and for private use. Therefore, business-to-business transactions are not possible.

Sender

Can I have several customer accounts at sendvalu?

Can I have several customer accounts at sendvalu?

For legal reasons, it is not permitted to have several customer accounts at sendvalu. Therefore, sendvalu customer support will deactivate or delete multiple customer accounts.

Do I have to undergo your verification each time I do a transfer?

Do I have to undergo your verification each time I do a transfer?

Account verification is a one-time process until the sender is fully verified and authorized. However, additional documents may be asked as advised by our distributing partner in the receiving country. Kindly regularly check your inbox until the transaction has been completed.

Is there a current promo code or coupon available for money transfers?

Is there a current promo code or coupon available for money transfers?

For new customers, the first transaction to is fee-free. After you have created your account, the fees for the first transaction will be automatically deducted at the end of the transaction process.

My card was blocked. Can you refund the amount to another account?

My card was blocked. Can you refund the amount to another account?

Unfortunately, we can´t refund the money to any other account but the one where the money come from.

How to have a coupon code and how to use it?

How to have a coupon code and how to use it?

The latest vouchers are always shared daily via our sendvalu Facebook and Instagram fan pages. You will also always be informed about new discounts via our Newsletter.

How is the money paid out to the recipient?

How is the money paid out to the recipient?

In your recipient can get the money paid out via:

How can I download my transaction history?

How can I download my transaction history?

After clicking on "Transactions" in your customer account you will find an overview of your money transfers. Click on "Download all transactions" to download a PDF file.

Why has been my account deactivated?

Why has been my account deactivated?

An account may be deactivated only upon the request of the account owner or because of compliance reason. In the case of duplicate accounts, the one with the most recent or active transactions is retained, and the other deactivated for security reasons.

From which countries can I send money?

From which countries can I send money?

You can send money to from almost every country. For example, you can send money to from

and many other countries.

How long does it take to cancel a transaction and refund it?

How long does it take to cancel a transaction and refund it?

After having received your request, we will proceed to cancel your transaction within 24 hours. If your transaction has already been processed by our local partner, we will forward the cancellation request to our partner. This process can take from 24 to 48 business hours.
The transfer amount will be credited to your card. Please note that you won't see the transfer on your account immediately, but in the balance on your next card statement.

Can I change the pickup location of the money transfer?

Can I change the pickup location of the money transfer?

To request for change of payout location, please log in to your account and go to Support. Our team will verify the information and change it upon approval.

Please note that any changes may result in delay or cancellation by our distributor.

How to spot a FAKE sendvalu email?

How to spot a FAKE sendvalu email?

All emails should come from our official email address support@sendvalu.com or review@sendvalu.com. We do not use any other email addresses to contact our customers or to send you information of any kind.

What information or documents will sendvalu require if I'll send multiple transaction?

What information or documents will sendvalu require if I'll send multiple transaction?

For multiple transactions and according to the international laws for anti-laundry we can request: Proof of address, Source of funds, Due diligency form, valid identification document or domestic document if you are located in another country and the last bank statement.

How long can you hold the money under verification?

How long can you hold the money under verification?

The verification process will last no longer than 48 hours

How do I send money again to the same recipient?

How do I send money again to the same recipient?

Transferring money to a saved recipient is really easy because you don't have to re-enter the recipient information.
Please log in with your email address and password to access your account.

With the comfortable search and filter settings you can select the desired transaction for your recipient. With a click on "Send again" you start the transaction again.

Can I still change my beneficiary's details in a transaction?

Can I still change my beneficiary's details in a transaction?

All information about your receiver must correspond exactly with the details on his identity card or the bank documents.

Please take note that if you will be requesting name spelling correction, not all distributors accept such requests. Some would only allow spelling correction of first name.

Before submitting the transaction form, please make sure that all information is correct to avoid delays or cancellation.

How can I change my password?

How can I change my password?

Please visit sendvalu.com and click on "Log in". Beneath the login form you will find the option "Forgot password? Get a new one here..." please follow the steps to create a new password.

How do I update my ID or passport in my account?

How do I update my ID or passport in my account?

If for some reasons you are asked to resend or update your ID or passport, follow the steps done previously in the initial verification. Again, we accept the documents only through your Account Profile on our website or through official email.

How to activate my account again?

How to activate my account again?

Using your registered email address, please send your request to our support team.

Can I change the payout method for the recent transfer?

Can I change the payout method for the recent transfer?

We are unable to change the payout method for the money transfer once you have submitted the transaction form. Please make sure to review the information before you submit it to avoid cancellation.

How can I change my data in my profile?

How can I change my data in my profile?

You can make most of the changes yourself in your customer account under "Edit Profil".

Alternatively, you can send us an email using our contact form. Our customer service team will review your request and make the changes for you.

Why do I need to send a photo or a statement of my credit card?

Why do I need to send a photo or a statement of my credit card?

As a regulated financial institution, we are required by law to verify our customers. The type of information gathered may differ depending on the transaction amount, the sender and receiver country.

What is the daily limit that I can send via sendvalu?

What is the daily limit that I can send via sendvalu?

The maximum limit varies depending on the destination country. The limits for your destination country will be displayed in our fee calculator and in the transaction process as soon as you exceed these limit.

How can I change the email in my account?

How can I change the email in my account?

To request for change of registered email address, please log in to your account and go to Support. Our team will validate your request by phone, and it will be completed in a few minutes.

Once your request has been granted, you need to log in to your email account and find the email address change confirmation in your inbox or spam folder (this is similar with initial registration message).

How can I change the data of my transaction?

How can I change the data of my transaction?

To request the change of your transaction data, please use our contact form by clicking the link below. Our customer service will work on your request and make the necessary changes upon approval.

Modifications may cause delays in the payment or cancelation from our distributor.

How long does it take to verify my account?

How long does it take to verify my account?

The verification process will last not longer than 24 hours. If your transfer has been placed on hold, it usually means we need more information or documents from you to deliver money to your recipient.

I have just signed up for an account, buy why am I not able to login?

I have just signed up for an account, buy why am I not able to login?

Please check your email inbox or other folders for an activation link. Follow the instructions and you should be able to login. If in case you still are not able to do so, feel free to contact our Support Team.

My account

Can I have several customer accounts at sendvalu?

Can I have several customer accounts at sendvalu?

For legal reasons, it is not permitted to have several customer accounts at sendvalu. Therefore, sendvalu customer support will deactivate or delete multiple customer accounts.

What is the limit amount by transfers in Latin America?

What is the limit amount by transfers in Latin America?

Limit per transfer $3.000 USD.
Limit per month $5.000 USD
Quarterly limit $10.000USD
Anual limit $30.000USD.

Countries

How fast is the money transfer?

How fast is the money transfer?

Usually, on business days the money is available for pickup by your recipient withinhours.1 Due to the legally required verification process, the money transfer may take a little longer for new customers in individual cases.

Money Transfer

How fast is the money transfer?

How fast is the money transfer?

Usually, on business days the money is available for pickup by your recipient withinhours.1 Due to the legally required verification process, the money transfer may take a little longer for new customers in individual cases.

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