Other Questions
What is a bank code and where can I find it?
What is a UPI-ID code?
How are the transactions shown on my card statement?
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Find answers to our most frequently asked questions. If you don’t see what you’re looking for, please get in touch with us anytime via phone, chat, or email.
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Gift Cards
Can I buy multiple gift cards at the same time?
Can the gift card only be redeemed online?
How can the gift card be redeemed?
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Mobile Top-Ups
Can I book multiple top-ups at the same time?
Which recipient data do I have to provide for a transaction?
Can I change my recipient's details after I have completed the order?
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Account & Verification
Can I have several customer accounts at sendvalu?
How do I close or cancel my account with sendvalu?
Why does sendvalu have to check my address?
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Sending Money
Which payment methods can I use?
Why and when do you have to verify my identity?
How do I cancel a transaction?
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Receiving Money
Where can the money sent be withdrawn?
As the recipient, do I have to pay a fee at the collection location?
Can I receive money from anywhere in the world?
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Please Note:
Click on a topic to view all FAQs related to that category. Can’t find the answer you are looking for? Contact our customer service team, available 24/7 on business days. Our support staff speaks Spanish, English, French, German, and Portuguese and is happy to assist you via email, phone, or Facebook. Whether you have questions about exchange rates, supported countries, transaction issues, or account setup, our team is ready to help. Need to track a transfer, update recipient details, or cancel a transaction? We're here to assist you every step of the way. We look forward to helping you!
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