{{model.PromotionText}}

More info
{{model.SelectedLang.Title}} {{lang.Title}}
How it works
My Account Sign out
How it works Log In Sign Up
  • How it works
  • Log In
  • Sign Up
{{model.SelectedLang.Title}} {{lang.Title}}

Browse FAQs by topic

Account & Verification Send money/ transactions Receive money/ transactions Mobile top-up Other Countries Money Transfer Security
See all topics

By clicking on the topic of your choice, you will be shown all the FAQs for that category.

You could not find the answer to your question? Then contact our customer service - our support team speaks your language and will be happy to help you: by email form, phone or via Facebook. Get help with sendvalu products & services and get your questions answered 24/7 on business days.

No matter what it is - from the question of how the exchange rates are calculated to the countries from and to which you can currently send via sendvalu to specific questions and problems with your transaction - our customer service is always happy to help you. Our employees speak Spanish, English, French, German, Russian and Portuguese and are available for our customers via email, phone or Facebook. Our support team will be happy to help you with the creation of your customer account, help you with the tracking of your transaction or even with problems, e.g. if you have accidentally entered the wrong recipient data. Even if you want to cancel a transaction or want to know when the money will be paid to your recipient, sendvalu Customer Service will be happy to help you. We look forward to hearing from you.

SECURE DATA
SECURE PAYMENT
SECURITY STANDARDS

¹ All delivery times are based on average transaction times over the last three months. Please note that due to verification policies, new customers may experience longer delivery times. ² Prices might vary based on selection of payout option.