Account & Verification
Can I have several customer accounts at sendvalu?
How do I close or cancel my account with sendvalu?
Why does sendvalu have to check my address?
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Find answers to our most frequently asked questions. If you don’t see what you’re looking for, please get in touch with us anytime via phone, chat, or email.
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Security & Data Protection
How can I recognize a fake sendvalu email?
How safe is sendvalu?
How secure are transfers to a mobile wallet?
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Sending Money
Which payment methods can I use?
Why and when do you have to verify my identity?
How do I cancel a transaction?
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Receiving Money
Where can the money sent be withdrawn?
As the recipient, do I have to pay a fee at the collection location?
Can I receive money from anywhere in the world?
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Mobile Top-Ups
Can I book multiple top-ups at the same time?
Which recipient data do I have to provide for a transaction?
Can I change my recipient’s details after I have completed the order?
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Gift Cards
Can I buy multiple gift cards at the same time?
Can the gift card only be redeemed online?
How can the gift card be redeemed?
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Please Note:
Click on a topic to view all FAQs related to that category. Can’t find the answer you are looking for? Contact our customer service team, available 24/7 on business days. Our support staff speaks Spanish, English, French, German, and Portuguese and is happy to assist you via email, phone, or Facebook. Whether you have questions about exchange rates, supported countries, transaction issues, or account setup, our team is ready to help. Need to track a transfer, update recipient details, or cancel a transaction? We're here to assist you every step of the way. We look forward to helping you!
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