Refer A Friend: Terms and Conditions

The Refer A Friend Program (“Program”) is an incentive program based on discounts, at the sole discretion of AWS Malta Ltd (“sendvalu”). The participation to the Program by any individual (“customer”) is voluntary and it implies acceptance by the customer of all its terms and conditions.

The Program is intended to bring benefits to both existing and new customers of sendvalu, therefore any improper or fraudulent use of this Program discovered by sendvalu will entail the cancellation of related discount vouchers/discount voucher/gift certificates, and other possible measures against the fraudulent customers (e.g. closing the customers’ account with sendvalu).

The existing customer must refer other people as new customers, therefore the existing and the referred customer must have a different a) e-mail address, b) physical address, c) credit card number.

Each discount voucher/gift certificate has an expiration date, one calendar year from emission, and expired certificates cannot be redeemed anymore. Each discount voucher/gift certificate is in effect a discount on money transfer transaction fees and as such cannot be used outside sendvalu. All (100%) external fees will be waived from the transaction when the discount voucher/gift certificate is used: this however does not include currency exchange and sendvalu business risk coverage. Each discount voucher/gift certificate is personal and can only be used by the customer who earned it.

sendvalu reserves the right to amend or terminate the Program at any time without notice.

Promotions: Terms and Conditions

The Welcome Bonus and any other discount program (“Program”) is an incentive program based on discounts, at the sole discretion of AWS Switzerland SA (“sendvalu”). The participation to the Program by any individual (“customer”) is voluntary and it implies acceptance by the customer of all its terms and conditions.

The Program is intended to bring benefits to new and existing customers of sendvalu, therefore any improper or fraudulent use of the Program discovered by sendvalu will entail the cancellation of the related bonus/discount, and other possible measures against the fraudulent customers (e.g. closing the customers’ account with sendvalu).

Each bonus/discount has an expiration date, indicated in our web-site, and an expired bonus/discount cannot be redeemed anymore.

Each bonus/discount is in effect a discount on money transfer transaction fees and as such cannot be used outside sendvalu. Each bonus/discount, unless explicitly mentioned, is personal and can only be used by the customer who earned it.

Only one discount bonus can be used in each single transaction. To get a discount, the customer must input the correct discount code in the appropriate field, when making the transaction.

sendvalu reserves the right to amend or terminate the Program at any time without notice.

Disclaimer, Privacy Policy & Terms of Use

General Information

AWS Malta Ltd ("the Company") is a limited liability company registered in Malta (Company Registration Number C-63841) which is authorised and regulated in Malta by the Malta Financial Services Authority ("MFSA") to carry out the business of a Financial Institution in terms of Article 5 of the Maltese Financial Institution Act 1994. The Company is authorised to provide the payment service of money remittance and ancillary services closely related thereto in terms of its MFSA licence.

The Company makes every effort to ensure that information on this website is reliable and accurate, however, neither the Company nor any of its officers or employees make any express or implied representations or warranties regarding the information and facilities contained or referred to in this website and use of this website is at the recipient's own risk. The Company is not responsible or liable for any consequences arising out of actions taken upon the contents of the website and provides no assurances that the content, format and method of update will not be changed without prior notice. The Company also does not provide quality control or assume responsibility for any external links provided.

Intellectual Property

By furnishing information or material by means of the website, the Company does not grant any licenses for the use of any copyright, patents, trademarks, brand name or logos or any other intellectual property rights. The user is permitted to make use of the information and reproduce information that is contained in the website only as long as the reproduction is complete, accurate, not malicious, and is accompanied by a proper reference to the source and the Company. Notwithstanding any permission or consent granted by the Company it shall not accept any responsibility or liability in respect of any reproduction of the contents of information obtained from this website. Unauthorised reproduction or use for commercial or marketing purposes is prohibited.

Linking of the website to any other site or in a networked computer environment, including but not limited to framing the content within another site, is expressly prohibited without the prior written permission of the Company. The Company's website link must not appear connected to any other logos and graphics. No alterations or sizing of the Company's artwork, logos or graphics is permitted. The Company's registered name, brand name and logo must not be associated with unfair, deceptive or libelous advertising or commentary or used in any way that will tend to injure or compromise the Company's professional reputation and corporate identity and policies.

Privacy Policy and Data Security

The Company is committed to protecting the privacy of its customers ("the Sender(s)") and any personal information which is collected shall be in accordance with the Maltese Data Protection Act and any applicable laws, rules or regulations issued thereunder. The Company shall take all safeguards necessary to prevent unauthorised access to the Sender's personal information and shall not disclose the Sender's information to third parties without the user's prior consent unless bound to do so by law. Data collected on the Sender may have to be disclosed to judicial, administrative or regulatory authorities in accordance with the relevant applicable legislation.

The Company seeks to safeguard the security of the data collected with physical, electronic and administrative procedures, however, it cannot guarantee that any data transmission over the Internet is completely secure.

The Sender may contact the Company to review and update personal contact information and have any inaccurate information corrected and where applicable, erased.

By supplying data to the Company, the Sender authorises and consents to the use of that data by the Company and its authorised third party service providers for the purpose of the execution of a money transfer. Furthermore, he/she also consents to the retention and use by the Company and its third party service providers of the data pertaining to every money remittance transaction for the purpose of complying with applicable legal requirements. The data can be used by the Company to inform the sender, but in no case will the data be disclosed to third parties for marketing or promotional purposes. Subject to your approval and within our group of companies, we will use your data to inform you in the future about new products, new releases or other sales promotions. You can always withdraw your consent.

Server log files

Our website provider automatically collects and stores information that your browser automatically transmits to us in so-called server log files. This includes:

  • Browser type/browser version
  • Operating system used
  • Referrer URL
  • Host name of accessing computer
  • Time of server request
This data is not stored in such a way as to be personally identifiable. We do not combine this data with other data we collect. We reserve the right to retrospectively check log data in the case of concrete evidence of illegal activity.

Data Protection

aws Malta Ltd is committed to protecting the privacy of its customers ("the sender(s)") and any personal information which is collected shall be in accordance with the Maltese Data Protection Act and any applicable laws, rules or regulations issued thereunder. By accepting these general terms of use you acknowledge the AWS Malta Ltd may process the personal data provided. This acceptance remains in force in relation to all future transactions proceeded with throughout your relationship with AWS Malta Ltd. This acceptance can be revoked by you at any time by requesting the deletion of your personal Data from the aws database.

Cookies Policy

What are cookies?

A cookie is a small text file which is sent to your computer or mobile device (referred to in this policy as a “device”) by the web server when you visit the website in order to collect information about your browsing activity on the website.

Cookies are useful because they help our systems to remember your preferences thereby helping us to enhance the usability and performance of our site and your experience while using it. Cookies do not personally identify users but they simply identify a user's computer or other device.

Cookies are either ‘session’ or ‘persistent’ cookies, depending on how long they are stored for:

  • Session cookies are only stored for the duration of your visit to a website and are deleted from your device when you close your browser;
  • Persistent cookies are saved on your device for a fixed period of time after the browser has closed and are activated each time you visit the website where the cookie was generated.

How do we use cookies?

We use two types of cookies: session cookies and persistent cookies. Session cookies keep track of you whilst you navigate the website and they will be deleted from your computer when you close your browser. On the other hand, persistent cookies enable our website to recognize your preferences and settings when you visit and will remain stored on your computer for 6 months.

The information generated by the cookies will be used for many purposes. We use cookies, for example, to remember your safe search preferences, to evaluate the use of the website, to count how many visitors we receive to a page, to help you sign up for our services and to protect your data. In this regard, we may perform statistical analyses of user behavior in order to measure interest in the various areas of our site (for product development purposes).

Please note that the use of cookies will not mean that we will release personal information about you as an individual to third parties without your consent. Any collected information may only be divulged without your consent if we are required to do so by law or we in good faith believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorised use of our web site and content; or (4) protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).

Some people prefer not to allow cookies, however please note that if you do this you may not be able to use the full functionality of our website.

How can you control the use of cookies?

Most browsers are initially set to accept cookies. In this regard, for blocking all or certain cookies, you must change the settings of your browser. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

You can control and/or delete cookies as you wish. Cookies are also used to record if you have agreed (or not) to our use of cookies on this site, so that you are not asked the question every time you visit the site.

You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you choose to delete cookies, you should be aware that any preferences will be lost. For these reasons, we recommend therefore that you leave them turned on.

Data Protection Declaration for use of Google Analytics

This website uses Google Analytics, a web analytics service. The provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics uses "cookies". These are text files that are stored on your computer and enable analysis of your use of the website. The information generated by the cookies about your use of this website is usually transferred to a Google server in the US and stored there.

In the case of activation of IP anonymization on this website, your IP address will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and get shortened there. On behalf of the operator of this site, Google will use this information to evaluate your use of the website, compiling reports on website activity and providing other website activity and internet related services to the website operator. Within the framework of Google Analytics, IP-address sent by your browser will not be merged with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser; however, we point out that you may not be able to use all the functions of this website to its full extent in this case. You can also prevent the data generated by the cookies about your use of the website (including your IP address) to be sent to Google and the processing of this data by Google, by downloading the browser plugin available at the following link and installing it:

Terms of Use

Scope and Parties

Our core business is the money remittance market. We provide a service that allows you, as an authorized customer of our service, to send money from every computer in the world to recipients (or receivers) in those parts of the world where our distribution network is active. The parties involved in this service are: AWS Malta Ltd. (licensed by the Malta Financial Services Authority (MFSA) to operate as a payment institution), you as a sender, a distributor and a receiver. If you (as the sender of the money remittance) use our service, a contractual relationship shall be established between yourself and AWS Malta Ltd in accordance with the Laws of Malta. This contractual relationship does not include the receiver, who is not a customer of AWS Malta Ltd.

Quality of Service

We use our best effort and due diligence. Usually the amount sent will be delivered within 24-48 hours.

Transactions may require a color copy of your personal identity document and possible other identification material according to specific sender & receiver country requirements. You will be notified immediately during your transaction and will be guided through the process. If within two weeks the remittance cannot be executed, we will wire you the money back to your account, free of any charges (except for failed deliveries for reasons independent of AWS Malta Ltd.’s responsibility, in which case incurred costs shall be covered).

Limitation of Responsibilities

In no event will AWS Malta Ltd. be liable for any indirect, special, incidental or consequential damages caused by delay, non-delivery, non-payment or lesser payment for the money transfer, or any collateral damage.

If AWS Malta Ltd accepts a money transfer from the sender, it solely assumes an obligation in favor of the sender to remit the stipulated amount in accordance with the chosen payment method and shall not assume any responsibility or liability for any damages resulting from non-payment of the money transfer to the receiver because the receiver did not collect or receive payment from the entity delivering payment.

Local regulations

The sender and the receiver are respectively bound to respect all their own applicable national legal and regulatory rules. AWS Malta Ltd shall not assume any responsibility for any resulting practical difficulties or legal consequences faced by either the sender or the receiver due to their respective non-compliance of their respective applicable national legal and regulatory rules. The minimum transfer we accept and deliver is 25 Euro or its equivalent in USD. Transfers below this minimum amount will not be processed. The maximum transfer amount we accept and deliver is depending of the sender country regulatory rules and will be showed in the calculator.

The sender cannot revoke a transaction previously released. If a transaction cannot be completed for a reason for which AWS Malta Ltd is not responsible, the sender remains liable to cover any costs caused by the unsuccessful remittance.

Remittances United States to Cuba

Due to the Office of Foreign Assets Control (""OFAC"") of the US Department of the Treasury economic and trade sanctions to Cuba you as an US sender may send total amount of $1,000 in any consecutive three-month period to any one Cuban national - receiver – if he/she is your close relative (if you are related with them by blood, marriage, or adoption and if you are not more than three generations apart from each other or from a common ancestor) and if he/she is not a prohibited official of the Government of Cuba and of the Cuban Communist Party as well as his/her close relative.


The receiver has to identify him/herself with a legal document (passport or identification card) and has to sign a receipt formula confirming that he or she has received the remittance. The remittance is always paid out in the local currency of the receiver. The credit card of the sender will always be billed in Euro or US Dollars.

Irrespective of the chosen payment method (including cash payout, home delivery, bank account or pre-paid card) in all cases, the eventual contractual relationship between the receiver and the entity delivering the payment (e.g. bank or debit-card issuer referred to as the ‘Distributor’) does not fall within the scope of responsibility of AWS Malta Ltd and lies outside the scope of the contractual relationship of the sender with AWS Malta Ltd. If a payment method is not available to the designated receiver, an alternative payment method should be sought, should there be no payment method available, AWS Malta Ltd. will return the amount back to the sender in accordance with the credit card details originally provided to AWS Malta Ltd. by the sender.

Exchange rates

The amounts shown in our website in local currency at any given moment are based on real-time exchange rates. AWS Malta Ltd negotiates the best rates on the market for the benefit of our customers, and the exchange rates are calculated in real time. Therefore, the exchange rate applied at the time of completing the transaction may differ from the one displayed at another moment in our website. The displayed amounts are always inclusive of AWS Malta Ltd’s business fees.

Duties of sender

The sender accepts the fees and tariffs applied as shown in the online calculator available on the website and the exchange risk inherent in the time-delay between transaction ordering and transaction execution (provided that AWS Malta Ltd uses its advanced techniques and its best effort to minimize such time-delay). He/she confirms the truth of the identity of both sender and receiver. The sender may not disclose his/her account password(s) to anyone else, nor use anyone else's password. AWS Malta Ltd is not responsible for losses incurred by users as the result of the abuse of their passwords.

Politically exposed Person

By accepting the terms and conditions, you confirm that you do not hold a high rank public position in your country or that you are closely related to someone who holds a high rank public position. The following persons are considered as closely related to you:

  1. the spouse, or any partner recognized by national law as equivalent to the spouse;
  2. the children and their spouses or partners; and
  3. the parents.
lf you are holding such position or if you are related to someone who holds such position, you are obliged to contact our support services. Any individual holding the following positions is considered as a PEP:
  • Head of State, Head of Government, Ministers and Deputy and Assistant Ministers and Parliamentary Secretaries
  • Members of Parliament
  • Members of the Courts or of other high-level judicial bodies whose decisions are not subject to further appeal, except in exceptional circumstances;
  • Members of the courts of auditors, Audit Committees or of the boards of central bank;
  • Ambassadors, charge d’ affaires and other high ranking officers in the armed forces
  • Members of the Ambassadors, charge d' affaires and other high ranking officers in the armed forces;
  • Members of the administration, management of boards of State-owned corporations.